Terms of Service

Last Updated: 25/08/2026

1. Agreement to Terms

By accessing our website and using the Crease Lightening ironing and laundry services, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the service.

2. Service Description

Crease Lightening provides collection, ironing, and delivery services within our specified 10-mile radius. We reserve the right to refuse service for items that are excessively damaged, heavily soiled, or present a health and safety risk.

3. Pricing and Payment

All prices are subject to change. Payment is processed securely through our platform.

Cancellation Policy: If you cancel your booking with less than 24 hours notice, you are liable to pay the full balance of the booking.

Pay by Weight Billing: When selecting "Pay by Weight", you will be charged upfront for the estimated weight entered during booking. If the actual weighed amount upon collection exceeds your estimate, we will email you an invoice with a link to pay the difference. For transparency, photographic proof of the actual weight on the scales is taken, uploaded to the order, and retained by management for any payment queries. Garments will not be released back to the customer until any outstanding balance is paid in full.

Hanger Policy: Customers may choose to supply their own hangers at no cost. If Crease Lightening supplies the hangers, a £5 one-time fee applies, which covers the allocation of up to 30 hangers. Should your order require more than your currently allocated limit, an additional £5 fee will be invoiced to increase your allocation by a further 30 hangers. Please note: The hanger fee is strictly non-refundable. Customers do not have the right to claim any remaining unused hangers in their allocation 'bank' should they cease using the service.

4. Liability

While we exercise the utmost care in processing articles entrusted to us, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. Our liability with respect to any lost or damaged article shall not exceed three (3) times our charge for processing it.

5. Collection and Delivery

Customers must ensure they are available during their scheduled collection and delivery slots. Failed collections or deliveries may incur an additional charge.

6. Contact Us

If you have any questions about these Terms, please contact us at customerservice@crease-lightening.co.uk or call us at 07380 140 231.